Customer Feedback

Long after they've returned home, your guests still have a lot to say about our products - just have a read below.

Oh, and for the record, if you want some of our product for home use, just drop us a line and we'll try our best to get you sorted.

Recently I stayed at The George Hotel in Christchurch. Like all good kiwis I brought home the remainder of the bathroom products and have been using the bottle of moisturiser and the bath and shower gel. I have suffered from a really itchy, ugly skin condition for the past 6 years and suddenly it is clearing up. I have tried such a raft of different products over the years to no avail and have given up going to the skin specialist! There is clearly something in your produce which is really making a difference – (perhaps the Manuka oil?) I don’t know, don’t care, just desperately need to know where I can purchase these products from. If you could give me the name of an outlet in the Wellington region I would be extremely grateful. Kind regards

Wendy - New Zealand

I am writing to enquire where in Dunedin I many purchase a lovely conditioning shampoo I was given while in hospital recently? It is a sachet (De Cheri Conditioning Shampoo) and I still have the empty sachet. I would be very grateful to know of somewhere locally, or maybe from your Auckland shop if I may send a cheque. I’m sorry I haven’t got a computer so I know nothing about computers to communicate with you as I am in my seventies now.

Mrs Pennycuick - New Zealand

Recently my husband and myself stayed at the Duxton Hotel in Auckland and very much enjoyed our stay and your facilities. One of the things we appreciated was the quality of linen and toiletries provided. I have an unusual request - are you able to advise the supplier of your shampoo? We would like to purchase some for our own personal use but have not found it in any of our local stores. Can you offer any information on this? 

Jenni - New Zealand

We recently stayed at Alpine Lodge in Kaikoura and thoroughly enjoyed the complementary drinking chocolate, we would like to be able to buy more. Is it available from a retailer and if so who and where. We live in Christchurch. Regards

Kerry - New Zealand

This weekend while I was staying at the Esplanade Apartments in Whitianga, I got to try your collection Pacific's Frangipani Shampoo and Conditioner and really fell for the range. Is it possible for me to buy it from you for home use? Also can the buying be done on a regular basis and what will be the cost for the same? It would be great to hear from you. Thanks

Shweta - New Zealand

Hi, I was at the Heritage hotel in Queenstown, NZ and I really like the Manuka Spa lotion. Is there somewhere I can buy a bottle? I'm from California, USA. Let me know.

Corinne - United States Of America

I recently stayed at a B&B in VA. and was there exposed to the Natural Earth products. They are wonderful! I have saved the soap and mosturizer to use sparingly at home to make them last! I would like to inquire about purchasing certain products for my personal use. I know that your mainstay is on a much larger scale. Thank you in advance for your response.

Terri - United States of America

can you please advise if you provide your harakeke shampoo and conditioner products to the public? i recently stayed at the rydges in queenstown and was very impressed with this product but could not find it at any stores. regards

vicky - Australia

I stayed in the Crowne Plaza Hotel Auckland and loved your Natural Earth products. I walked all over Auckland looking for the Natural Earth brand to bring back to Australia with me and was disappointed I couldn't find it. So I kindly asked if I could take a few extra samples with me when I checked out as other manuka honey "brands" in the shops just didn't come close! I'm interested in the 265ml moisturiser, luxury travel kit (love the samples) and the liquid hand wash. Do you post to Australia and how much are these items please, Looking forward to hearing from you, Thank you Kind regards

Kate - Australia

Recently whilst staying at a hotel in Invercargill (Ascot Park) I had occasion to use your De Cheri Classic Conditioning Shampoo and found it most satisfactory. I have been trying to find a combination of shampoo/conditioner at various pharmacies/supermarkets for some time with no luck. As I found your product suited my hair (white) can you please let me know where I can purchase it preferably in more than a 30ml quantity ? Maybe you only sell wholesale to hotels and the like ? Regardless, I would appreciate a response from you in due course. Regards

John - New Zealand